Waited forever for counter to process rental contract. Then walked to pickup area and car wasn’t even there. I had to go back to counter and wait in line again for 30 minutes to get another car. I made sure car was in lot. I had to leave car to get a ride back to pickup rental. When I returned to pick car up I started the car and it had low washer fluid warning and car network down check immediately warning. I walked back in to rental counter. There was 5 people in line. I waited 45 minutes only move up 2 people. I walked to enterprise and had a car rented in 15 minutes. I then got back in line behind to same to people and waited another 30 minutes. I told the counter person I wanted a full refund due to car issues and wait time. I was told they can’t refund I had to call customer service. I called customer service and had to argue with because they said the car had moved when it did not. They refunded most of my money $62 wasn’t refunded but it’s not worth calling again and I lost the insurance money I paid to the site $66. This was the worst experience I’ve ever had renting a vehicle.