My experience was excellent until I needed customer service after I got home and realized I left my glasses in the car. The pickup was awesome, the agent was excellent in getting us a car - can’t say enough good about him. And drop off was a breeze. However, I forgot my prescription sunglasses in the car after I got home. I immediately tried to call AVIS to see if they could help. No one was available Sunday night, so I called Monday morning and when I selected “lost and found” I received an error saying they couldn’t connect me and try later. I tried several times Monday into Tuesday morning with the same results. So I called a different number and they gave me the local Concord, NC number and I got through. The lady was very helpful and said she would call me back but as of 9:45pm Tuesday night I haven’t heard from her. I certainly hope my glasses can be recovered for me.