The pick up at Bellingham Airport was easy and the person working the counter was delightful. We also had a very easy time going to a second Budget location along our route in Longwood, CO to add an additional driver when we had to pick up a family member last minute. The car itself was great and we are really glad we ended up with the model we got (GMC Acadia). The same cannot be said for the return in Phliadelphia. The Budget office was in the lobby of a hotel in a very busy part of town with absolutely no signage, no instructions on where to put the car, and no way to contact the office directly. To return the car we had to park the car on the street, walk around the hotel to find the office, and then go back to the car, drive down into a parking garage, call the agent, have them lift the gate to the garage, and then leave the car in the lower level of the hotel's parking garage. Without getting out of the car and wandering around, we would have had NO idea how or where to return the car. Absolute nightmare, but nothing less than I expect from Philadelphia.